Cancellation Policy: All Items Excluding Saunas

Cold Plunges, Accessories, and Merchandise if you need to cancel your order, there will be no penalty if the cancellation is made prior to shipment. Please note that refunds may take 7-10 business days to process.

Cancellation Policy: Saunas Only

Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.

All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Return Policy: All Items Excluding Saunas

Orders can be returned within 30 days of delivery for any reason. Please keep in mind that all returns are subject to a 5% restocking fee and shipping costs. Refunds will be processed within 7-10 business days after we receive the returned unit in good condition.

Return Policy: Saunas Only

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

Shipping Charges: All Items Excluding Saunas

Please note that shipping charges associated with the return of a product are non-refundable. You will be responsible for covering the costs of return shipping, as well as any risk of loss or damage during the return shipping process.

Shipping, Handling and Restocking Fees: Saunas Only

All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

Damaged Items:

It is the responsibility of the buyer to reject the delivery if items arrive visibly damaged from transit. In the event that the Buyer accepts the delivery without rejection, or fails to promptly report visible damage, the responsibility for arranging and bearing the costs of return shipping for the items in question shall lie with the Buyer. If you receive a damaged product, please notify us immediately for assistance. You can reach us via phone at 978-689-5153 ; or by email at service@coldplungeguys.com.

Contact Information:

If you have any further questions regarding our Returns and Refunds Policy, please don't hesitate to contact us. You can reach us via email at service@coldplungeguys.com.