Return & Cancellation Policy 

1. Overview

   • We work with multiple manufacturers, each having its own return and cancellation rules. We strive to help you navigate these policies and make your return experience as smooth as possible. If you have any questions or concerns, please contact us directly.

2. Cancellation Before Shipment

   • 4% Processing Fee: All canceled orders are subject to a flat 4% processing fee captured by credit card companies and not returned to us.
   • No Restocking Fee: If your product has not yet left the warehouse, there is no restocking fee.

3. After Shipment

   • Once an order has shipped, returns and potential restocking fees depend on the specific manufacturer’s policy. Some items may incur up to a 20% restocking fee plus any applicable shipping costs.
   • All returned products must be in new, unused condition and in the original packaging. Returns may require a Return Merchandise Authorization (RMA) number from us before shipping the item back.

4. Custom or Made-to-Order Items

   • These products cannot be canceled or refunded once production has begun. Please confirm whether your purchase is custom-made prior to ordering.

5. Refund Processing

   • Refunds, if approved, are generally issued within 5 business days of the item arriving back at the warehouse and passing inspection.
   • We reserve the right to withhold any refund until items are received, inspected, and confirmed to be free of damage.

6. Damaged or Defective Items

   • Please inspect your order upon delivery. If you notice damage or defects, document it immediately (photos, notes on the delivery receipt) and contact us within 48 hours. We will assist in filing any necessary claims and arranging a return or exchange based on the manufacturer’s guidelines.

7. Questions or Assistance

   • We are here to help. If you have any questions about a return, exchange, or a particular manufacturer’s policy, please contact us before placing your order or initiating a return.

By placing an order, you agree to these terms and any additional manufacturer-specific policies that may apply. We value your business and are committed to working with you for a successful purchase and return experience.